FREQUENTLY ASKED QUESTIONS
What areas do you service?
We service San Marcos, Escondido, Carlsbad, Oceanside, Vista, Encinitas, Rancho Bernardo, Poway, Solana Beach, Rancho Santa Fe and more. Call or email to check your area today. A delivery fee may apply.
What time do you deliver your the rentals?
Our rentals are typically delivered between 7am - 1:30pm at houses and vary for park rentals to accommodate special park rental time frames.
How long do I get to use the jumper?
A jumper rental at a house is an average of 4-5 hours and a park rental is for up to 5 hours of party time. Keep in mind, this is an average. Actual time could be more or less. We pick up all of our rentals by sunset. We strive to give our clients the most time possible, but after the sun goes down, the jumper gets damp and we do not roll our jumpers up wet. However, overnight rentals are available at an additional cost.
What if I am having an afternoon party?
We offer overnight rentals at an additional charge. As long as your rental will be in the backyard or in a secluded area away from the "public", we can leave it overnight. *Each set up situation is different, so please call or email to check if we can provide an overnight option for you.
Is there a delivery fee?
A delivery fee may apply depending on the location of your event. Keep in mind, we make two round trips to deliver a rental and pick it back up. We do take into account that there may be other deliveries in near your area, which is why we keep the delivery fees low. Please email us at firstname.lastname@example.org or call us at 760-420-9580 to check your area today.
Do you rent at parks?
Yes, we are park approved. If we are not listed with your park, please let us know and we can forward our information to them. It is the client's responsibility to obtain a park permit in advance for the day of their party. Bouncin' Kids is not responsible for any rentals being shut down due to lack of obtaining a permit. Please contact your City's Parks and Recreation Department for more information about park permits and visit our Park Rentals page for more information.
Can I bring my own generator to the park?
For liability purposes, we cannot let you use your own generator with our equipment.
Are you licensed and insured to conduct business?
Yes, we are licensed and fully insured. Not all companies are. We take our business seriously and adhere to all regulations for conducting a legitimate business. We have been in the rental industry since 2008 and are not a "fly by night" or "weekend" business. This is a full time job for us and having the proper insurance and licensing is of the utmost importance. This gives reassurance to all of our clients that we are a stable company that cares.
Do you have a minimum charge? Can I pick up my rentals?
All of our rentals have a $50 minimum before a delivery fee is applied, (if a delivery fee is applicable.) We do not allow our rentals to be picked up. We provide a full delivery, set up and pick up service.
Is there a cleaning fee for your rentals?
Minimal grass on a jumper is to be expected. If there is an abundance of debris, please make sure that the jumper and other rentals are clean at the time of pick up. We thoroughly clean and sanitize all of our jumpers after each rental. If there are any of out of the ordinary messes, you may be charged a cleaning fee of $40. If there is any type of food, candy, silly string, etc. found in the jumper, you will automatically be charged a cleaning fee of $40 plus any damages found.
How do I reserve a rental?
Give us a call or email us and we will check availability for you. We require a credit card to reserve your rental. (Occasionally, a non-refundable deposit may be required depending on the circumstance of your order.)
Do you have a cancellation policy?
Please keep in mind, once you reserve a rental with us, that rental is allocated to you and we turn away other customers that request the rental you reserved. For this reason, we have the following cancellation policy terms;
Cancellation 14 days before your event date - No charge
Cancellation 8-13 days before your event date - 50% of the regular priced rental charge will be applied to credit card on file
Cancellation 7 days or less before your event date - 100% of the regular priced rental charge will be applied to credit card on file
*If you decide to cancel and incur a fee, that charge can be applied towards another rental as long as it within 30 days.
What happens if it rains?
If it rains or there are winds over 15mph on the day of your event, we will not deliver and you will not be charged a cancellation fee. However, once our rentals are delivered, we reserve the right to pick them up if weather gets bad and there are no refunds at that point.
What form of payment do you accept?
We accept cash, Visa, MasterCard, Discover and American Express. Prices listed on this site are cash discount prices. There is about a 7% increase if you pay with a credit or debit card. If you pay for your jumper in cash, please give your driver the amount you want him to keep. They do not carry change. Tips are always appreciated as the drivers work hard to provide excellent service for our clients.
Can I tip the driver?
Absolutely! Our drivers work very hard to clean and sanitize the rentals and strive to provide an excellent service. Tips are always sincerely appreciated in the service industry.
What surfaces do you set up on?
We set up on grass, artificial grass, cement, pavers, bark, gravel, and asphalt. The cleanliness of our equipment is very important to us. Please understand that if we set up a jumper on dirt, you could incur a cleaning fee if the debris is out of the normal cleaning parameters. We require tarps to be set up prior to our equipment. If possible, we prefer not to set up on dirt. *An exception can be made depending on the circumstance*
How much space is needed for a jumper?
We need at least 2 feet around the jumper for clearance and a 17' height clearance. IT IS UP TO YOU to measure your space accurately to ensure the driver can set up properly. The space needed for the jumpers are listed on each jumper's web page for your convenience. Please keep in mind trees, pergolas, awnings, etc. that are near, to make sure there is accurate space. We can overlap onto different surfaces when setting up a jumper. (So the jumper does not need to be 'all on grass' or 'all on cement'. We can do half and half as long as the area is level.)
-IMPORTANT DELIVERY INFORMATION YOU NEED TO KNOW ABOUT-
1. IF YOU ARE RENTING A JUMPER, PLEASE MAKE SURE TO HAVE A CLEAR PATH TO THE AREA WHERE THE JUMPER WILL BE SET UP. THE PATH NEEDS TO BE AT LEAST 3' WIDE AND CLEAR OF ANY OBSTACLES SUCH AS TRASH CANS, BIKES, TOYS, ETC.
2. WE HAVE A STRICT "NO STAIRS POLICY" AND DO NOT GO UP/ DOWN STAIRS WITH OUR RENTALS. IF WE ARRIVE AND FIND THE EQUIPMENT CANNOT BE DELIVERED AND SET UP DUE TO ACCESSIBILITY ISSUES SUCH AS STAIRS, OBSTACLES, SMALL GATES, ETC, WE CONSIDER THIS A CANCELLATION AND YOU WILL BE FINANCIALLY RESPONSIBLE TO PAY THE FULL RENTAL AMOUNT LISTED ON YOUR RENTAL AGREEMENT.
3. CHAIRS ARE DELIVERED FOLDED AND SANITIZED. TABLES WILL BE SET UP FOR YOU, BUT CHAIRS ARE SANITIZED AND STACKED FOR YOU TO ARRANGE AS YOU DESIRE, UNLESS OTHERWISE SPECIFIED. ALL CHAIRS NEED TO BE FOLDED BACK (THE WAY THEY WERE DELIVERED) AND FREE OF ANY DEBRIS BY THE BEGINNING OF THE SPECIFIED PICK UP TIME FRAME. TABLES MUST BE CLEARED OF ALL TAPE, PERSONAL BELONGINGS AND DEBRIS BY THE BEGINNING OF THE PICK UP TIME FRAME AS WELL.
4. IF YOU ARE NOT AT THE DELIVERY SITE AT THE AGREED UPON TIME, YOU WILL LOSE YOUR SPOT IN THE ROUTE AND INCUR A $40 CHARGE IN ADDITION TO YOUR TOTAL, PLUS A DELIVERY FEE, IF APPLICABLE. PLEASE KEEP IN MIND, ALL OF OUR DRIVERS FOLLOW A TIME FRAMED SCHEDULE. IN ORDER TO GET TO EACH DESTINATION ON TIME, WE NEED OUR CLIENTS TO BE AT THE DELIVERY LOCATION AT THEIR SPECIFIED TIME.
If you have any further questions, feel free to email or call us!